Summit Cvent Platform Senior Manager – Rio de Janeiro

Please do not apply if you don’t have expertise in the Cvent platform.

Background

C40 is a network of nearly 100 mayors of the world’s leading cities, who are working to deliver the urgent action needed right now to confront the climate crisis, and create a future where everyone, everywhere can thrive. Mayors of C40 cities are committed to using a science-based and people-focused approach to help the world limit global heating to 1.5°C and build healthy, equitable and resilient communities. Through a Global Green New Deal, mayors are working alongside a broad coalition of representatives from labour, business, the youth climate movement and civil society to go further and faster than ever before.

C40’s team of 400+ staff is based in offices in London, in New York, Johannesburg, Singapore, Delhi, Rio de Janeiro, Copenhagen, Beijing and Paris, and individual staff based across 25+ different locations.

The strategic direction of the organisation is determined by an elected Steering Committee of C40 mayors, which is chaired by Mayor Sadiq Khan of London and Mayor Yvonne Aki-Sawyerr of Freetown. Three-term Mayor of New York City Michael R. Bloomberg serves as President of the C40 Board of Directors, responsible for operational oversight. A regionally diverse management team, led by Executive Director Mark Watts, leads the day-to-day management of C40. C40’s three core strategic funders are Bloomberg Philanthropies, the Children’s Investment Fund Foundation and Realdania.

Diversity Statement

C40 is committed to supporting and promoting equity and diversity and creating an inclusive working environment for everyone. We believe that when people with different life experiences are involved in decision-making, we deliver better.

We believe having a diverse workforce ensures we connect better with all the different communities and people affected by the climate crisis. This enables us to make better decisions which lead to better outcomes in the work we do through increased creativity, productivity, greater global impact alongside a broader perspective and approach to our work.

We welcome applicants that are diverse in terms of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. Our goal is for C40 to be an environment where everyone, from any background, can flourish and can be themselves whilst contributing to our mission. If you identify as a person with a disability, we work to provide reasonable appropriate measures and any additional support needed to provide an equitable working experience. If you are living with a disability, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process.

C40 promotes a work culture where staff can input to improve equity, diversity and inclusion through staff-led groups and formal forums. We know that creating our ideal working environment is a learning process and we are committed to the ongoing effort.

Department Description

The Governance and Executive Engagement manages the day to day functioning of the Co-Chairs, Steering Committee, Board of Directors and Executive Director. The team is responsible for ensuring the direction from our leadership is operationalised, working alongside C40’s Deputy Executive Director and wider Management Team.

C40 World Mayors Summit 2025

The C40 World Mayors Summit is the milestone meeting of C40’s member cities. The 2025 Summit (location TBC) will be the ninth C40 Summit. The last Summit in Buenos Aires was a hybrid event with over 3000 local and international delegates attending in-person. The 2025 Summit will consist of opening and closing plenaries, closed door in-person working sessions for mayors and C40 global ambassadors and thought leaders, public-facing in-person and live streamed sessions.

Position Description

The Summit Cvent Platform Senior Manager will work closely with the Director of Summit Delivery, Summit Logistics and Production Leads, wider Summit Team and Political Strategy and Leadership Support team for the successful delivery of the C40 World Mayors Summit in 2025. The successful candidate will be a dynamic, motivated self-starter able to lead in the development and management of registration, marketing, Passkey integration, and Attendee Hub for our upcoming Summit, which will target over 4,000 contacts and manage up to 2,500 attendees.

The ideal candidate will thrive in a fast-paced environment and have exceptional organisational and attention to detail skills. Two key parts of this role include the ability to adapt the platform to reflect the evolving plans of the Summit, as well as cater for surges of activity as Summit news is communicated and plans are made or changed right up until the week before the event.

Responsibilities:

• Registration management:
• Develop and manage all aspects of event registration using the Cvent platform, including attendee registration, data management, and reporting;
• Assist in the coordination of the Summit inbox, working closely with the Summit team and external stakeholders to promptly address enquiries from attendees regarding the logistics of their participation;
• Modify and maintain attendee and speaker registration and participation details on the backend of Cvent as necessary, including updating attendee profiles, adjusting registration information, and collecting any supplementary information required for their participation.
• Passkey integration:
• Develop and oversee Passkey integration to manage hotel reservations and accommodation for a range of guests types with varying levels of support from funded to self-funded.
• Content management:
• Maintain and monitor content on Cvent daily, to ensure all information and content is accurate and up-to-date, including managing the translation of content.
• Attendee Hub management:
• Lead the development and management of Cvent’s Attendee Hub, including managing the design and implementation of key platform features to provide a smooth and positive user experience for in-person, hybrid, and virtual attendees.
• Marketing campaigns:
• Coordinate with the Summit team to develop and execute event marketing campaigns via Cvent to promote the Summit and drive attendee registration and engagement.
• Support and training:
• Provide technical support and training to staff and attendees using the Cvent platform and Attendee Hub.
• Data analysis and compliance:
• Monitor and analyse registration and attendee engagement data to identify trends and opportunities for improvement;
• Ensure compliance with data protection regulations and best practices in data management.
• Web design and development:
• Utilise web design and development skills to customise and optimise the event website, Passkey and Attendee Hub, ensuring seamless integration and functionality.
• Project planning:
• Timeline & tracker management – provide input into organisation-wide trackers on behalf of the Summit team;
• Coordinate stakeholder meetings, prepare agendas, and document meeting outcomes;
• Scheduling and agenda management of meetings.
• Production, venue liaison and coordination:
• Support the Summit Production Lead in developing production plans, schedules, and processes;
• Support the Summit venue liaison activities, ensuring logistics plans are communicated to relevant teams.

Person specification:

• In-depth knowledge of the Cvent platform required, including complex registration setup, reporting, attendee management, and post-event feedback;
• Proficiency in web development, including HTML, CSS, and JavaScript, to customise and optimise event-related websites and platforms;
• Proven experience in event management, particularly in registration and logistics and production of hybrid events;
• Strong background in marketing campaign development and execution, particularly for large-scale events;
• Ability to manage and integrate various technical platforms such as Salesforce and Passkey;
• Excellent project management skills, capable of managing multiple tasks and deadlines simultaneously with minimal oversight;
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external partners;
• Proficiency in data analysis to monitor and improve event performance and attendee engagement;
• Exceptional attention to detail and a commitment to accuracy and quality;
• A passion for C40’s work and subject-matter knowledge is highly preferred;
• Excellent English (spoken and written) is required. Portuguese is desirable.

Other Requirements:

Applicants must already have the right to work in the listed locations. Occasional travel may be required as part of the role. The successful candidate will be required on-site during the C40 World Mayors Summit, 2025.

Reporting To: Director of Summit Delivery & London Coordination

Term: Fixed Term contract until the 31st of December 2025

Location: Belgium, Brazil, Canada, Colombia, Denmark, South Africa, UK, US

Salary: (Grade 3) Belgium EUR 88,521, Brazil (IC) USD 76,745, Canada CAD 127,349, Colombia COP 146,046,102, Denmark DKK 675,388 South Africa ZAR 1,036,800, UK GBP £63,323, US USD 104,942 (gross per annum)

Application Process:

Closing date for applications is Wednesday, 12th March 2025 at 5pm GMT. C40 reserves the right to close this job opening before the closing date for applications so please do submit applications early.

To learn more about the work of C40 and our cities, please visit www.c40.org, follow us on Twitter @c40cities and like us on Facebook at http://www.facebook.com/C40Cities.

For any queries about the role, please contact [email protected]. Kindly note that this email address is for recruitment related queries only. We are unable to accept CVs and cover letters sent to this inbox. We can only accept and process applications that are submitted via our website.

C40 is an equal opportunities employer.