Analista de BackOffice de Ativação Júnior – Rio de Janeiro e Região

THE WORK: You will have the exciting opportunity to build knowledge and support the team in a dynamic and fast-paced environment. Participate in problem-solving discussions to contribute to the success of the team and the organization. Configure and integrate telecommunication network elements Manage incident management queries Perform troubleshooting, fault handling, configuration management, and performance management Monitor Quality of Service (QoS)/Quality of Experience (QoE) and detect anomalies Perform change management and conduct impact analysis Respond to alarms or unplanned events using pre-defined procedures Correlate alarms and create incident tickets Manage Service Level Agreement (SLA) and Key Performance Indicator (KPI) Contribute to continuous improvement HERE’S WHAT YOU WILL NEED: Intermediate proficiency in Network Management Patterns & Techniques Intermediate proficiency in Network Operations & Service Management It is advantageous to have prior experience in relevant related skills There are no specified education requirements for this opportunity BONUS POINTS IF YOU HAVE: Intermediate proficiency in Enterprise Network Operations Intermediate proficiency in Network Performance Management (NPM) Intermediate proficiency in Service Quality Management

Qualifications

BRA ND 399827 9940154116 BPO CO project dedicated to providing exceptional network management services. Responsibilities As a Network Operations Representative, you will be responsible for ensuring the smooth functioning of network operations. Your day to day activities will involve utilizing your expertise in Network Management Patterns Techniques to monitor and maintain network performance. You will be required to have intermediate proficiency in Network Management Patterns Techniques. Additionally, having intermediate proficiency in Network Operations Service Management, Network Performance Management NPM , Service Quality Management, and Enterprise Network Operations will be advantageous. Monitor network performance and identify potential issues. Troubleshoot network issues and provide timely resolutions. Collaborate with cross functional teams to ensure optimal network performance. Maintain accurate records of network performance and maintenance activities. Provide technical support to end users and resolve network related issues.