Suporte de Produção SAP – Rio de Janeiro

IBM Software Support Organization is seeking a Technical Support Professional to join our team! IBM Software Technical Support Engineers take pride in helping customers by solving problems and answering questions both large and small. Support Engineers develop a mastery of our different products and use that knowledge to enable customers to overcome problems while sharing best practices. This important role is a hub within the company. Technical Support Engineers take questions, issues, and feedback from users and work with Solution Architects, Product Management and Engineering to continuously improve our solutions. Additionally, Technical Support Engineers are encouraged and provided the opportunity to hone their technical skills and deepen their knowledge.

Your Role And Responsibilities

Working as a Support Analyst in SAP, engaging with end users to provide support for their problems when necessary. Report application/system errors to the development team for continuous process improvement, as well as updating internal procedures and documentation. In addition, perform activities related to security and compliance.

Required Technical And Professional Expertise

Logical thinking;

Fluent English;

Good verbal and writting communication skills;