Triage Engineer ID28783 – Rio de Janeiro

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place – guaranteed! 🙂

What you will do

• Perform detailed Post Incident/Root Cause Analysis;
• Document issues, troubleshooting steps, and resolutions clearly and thoroughly;
• Closely partner with the development teams to maintain a rapport for the rapid and iterative feedback loop;
• Monitor and analyze web application performance, identifying and resolving issues promptly;
• Analyse, triage, and assign Build & Integration bug reports to engineering teams;
• Partner with our core teams to monitor internal diagnostic tools and recognize out-of-the-ordinary patterns and raise the appropriate escalation globally utilizing the follow-the-sun support model;
• Third-party vendor monitoring, management, and escalation;
• Continuously optimize and implement triage processes, collaborate with data, automation, infrastructure, and business teams;
• Partner with the engineering and operational teams on code release, business tooling, and support including cross-regional triage teams;
• Participate in on-call rotation to provide 24/7 support for critical applications;
• Show initiative and be a valued team.

Must haves

• +5 years of experience in a project management or technical project management (TPM) role;
• Experience with e-commerce projects is a must;
• Strong analytical and problem-solving skills;
• Excellent communication and interpersonal skills;
• Ability to work effectively in a fast-paced environment and manage multiple priorities;
• Understanding of web technologies, networking, and IT infrastructure;
• Ability to work independently and as part of a team;
• Must be available to participate in a 24/7 on-call rotation;
• Upper-intermediate English level.

The benefits of joining us

• Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

• Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

• A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

• Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

Next Steps After You Apply

The next steps of your journey will be shared via email within a few hours. Please check your inbox regularly and watch for updates from our Internal Applicant site, LaunchPod, which will guide you through the process.